Deshi Solt's Privacy Policy

Deshi Solt takes your privacy very seriously. This Privacy Policy applies to every user in Bangladesh and provides a transparent account of how we handle your data.

1. Introduction

Deshi Solt is a trusted online gaming platform serving millions of users across Bangladesh with a safe and enjoyable gaming experience. We believe your personal data belongs to you alone. That's why this Privacy Policy clearly sets out what information we collect, why we collect it, where it goes, and what rights you have.

By creating an account or using our services on Deshi Solt, you agree to this Privacy Policy. If you object to any part of it, please discontinue use of the platform.

2. What Data We Collect

Deshi Solt collects two types of data from you — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

• Identity Information: Full name, date of birth, national ID number.
• Contact Details: Mobile number, email address, current address.
• Financial Information: Mobile banking numbers (Mobile Pay, Nagad, Rocket), deposit and withdrawal history.
• Verification Data: Photos or scans of identity documents submitted during the KYC process.
• Support Conversations: Records of communications with us via chat, email, or phone.

2.2 Automatically Collected Information

• IP address and geographic location (country/city level only).
• Browser type, operating system, and device information.
• Browsing behavior and page visit history on the platform.
• Logs of gameplay duration, bet amounts, and outcomes.
• Cookies & session data.

Data Type	Reason for Collection	Retention Period
Identity Information	Account Verification & KYC	For the duration of active account + 5 years
Financial Records	Transaction Verification & Audit	7 years (legal obligation)
Game Log	Dispute Resolution	3 years
Cookie Data	User Experience Improvement	Until session ends or up to 1 year
Support Conversations	Ensuring Service Quality	2 Years

3. How We Use Your Information

Deshi Solt uses your data solely for the following legitimate purposes. No commercial sale or unauthorized use takes place:

• Account Management: Completing registration, login, and identity verification.
• Payment Processing: Processing deposits and withdrawals securely.
• Fraud Prevention: Detecting suspicious activity to keep your account secure.
• Enhancing gaming experience: Suggesting games and offering promotions tailored to your preferences.
• Legal Compliance: Compliance with applicable Bangladeshi laws and regulatory guidelines.
• Customer Support: Resolving your questions, complaints, and requests.
• Marketing Communications: Offers, bonuses, and updates are sent only with your consent.

4. Cookies & Tracking Technologies

Deshi Solt uses cookies and similar tracking technologies on its website and app to make your browsing experience smoother and more personalised.

4.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Remembers your language preferences and account settings.
• Analytics Cookies: Helps analyse platform usage statistics.
• Marketing Cookies: To show relevant ads only with your consent.

4.2 Cookie Controls

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of certain platform features.

5. Sharing Information with Third Parties

Deshi Solt does not generally share your personal data with third parties. However, it may be shared in the following limited circumstances:

• Payment Partners: Mobile banking providers such as Mobile Pay, Nagad, and Rocket receive the information necessary to verify transactions.
• Technology Service Providers: Cloud hosting, cybersecurity, and analytics service providers may receive limited data under strict confidentiality agreements.
• Legal Authorities: Data may be disclosed pursuant to a lawful order from a Bangladeshi court or government authority.
• Fraud Prevention Agencies: Providing relevant authorities with the necessary information to detect money laundering or fraud.

6. Data Retention & Security

Deshi Solt uses industry-standard technologies and processes to keep your data secure. The key components of our security framework are:

• SSL/TLS Encryption: All data transfers on the website and app are encrypted.
• AES-256 Encryption: Sensitive data stored in the database is encrypted to the highest standard.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Periodic security audits conducted by external specialists.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Restricted Staff Access: Only authorized personnel may access personal information.

Once the retention period expires, we securely delete or anonymize your data so that you can no longer be identified.

7. Your Rights

Deshi Solt respects your data privacy rights. You may exercise the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Opt Out of Marketing: You can unsubscribe from marketing emails or SMS at any time.
• Data Portability: You may request a copy of your data in a specified format.

To exercise these rights support@deshisolt.net. We typically respond within 30 days.

8. Children's Privacy

Deshi Solt is intended for users aged 18 and above only. We do not knowingly collect data from minors. If a parent or guardian discovers that their child's information is in our possession, please immediately support@deshisolt.netto contact us. We will promptly delete that information.

9. External Links & Third-Party Platforms

The Deshi Solt app and website may occasionally reference third-party services, such as payment gateways. These external platforms have their own privacy policies. Deshi Solt is not responsible for the privacy practices of any third parties.

10. Changes to the Privacy Policy

Deshi Solt may update this Privacy Policy at any time. If changes are made:

• The updated policy will be published on this page with a revised date.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

11. Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@deshisolt.net
• Support Hours: 7 days a week, 24 hours a day
• Language: Support available in Bengali and English